Users frequently run into QuickBooks Error 15215 when updating QuickBooks Desktop or Payroll. This problem usually happens when you try to download a payroll update, and it gets in the way of another background application. TheThere’s program may take up bandwidth, which would stop QuickBooks from connecting to the server. Incorrect Microsoft Internet Explorer (IE) settings are another possible cause. To fix this problem, take note of the following detailed steps:
Understanding Error 15215
When QuickBooks Error 15215 occurs, the error message “Unable to verify digital signature” is usually displayed. The main cause of this issue is that QuickBooks is unable to validate the file’s digital signature, which is necessary to guarantee the security and integrity of the downloaded file. It guarantees that no corruption or tampering occurs with the file while it is being transmitted.
Causes of QuickBooks Error 15215
- Interference from another application: This error most commonly arises when another application conflicts with QuickBooks’ operations. This can include antivirus programs, firewall settings, or other background processes.
- Incorrect configuration of Internet Explorer: Since QuickBooks uses Internet Explorer’s settings to connect to the Internet, incorrect settings can lead to connection issues.
- Outdated software: Not running the latest version of QuickBooks can also lead to compatibility issues and errors.
Steps to Fix QuickBooks Error 15215
Restart Your Computer
Restarting your computer can resolve many errors, including Error 15215. It clears the memory and gives a fresh start for all operations, potentially eliminating any software conflicts.
Run QuickBooks as an Administrator
Running QuickBooks as an administrator ensures that it has priority over other applications and can access the necessary network and server resources.
- Right-click on the QuickBooks icon.
- Select “Run as Administrator.”
- Confirm any prompt that asks if you allow QuickBooks to make changes to your computer.
Verify Use TLS 1.0 Settings in Internet Explorer
Since QuickBooks uses Internet Explorer settings to connect to the Internet, verifying and modifying IE settings can resolve the issue.
- Open Internet Explorer.
- Click on the Gear icon, then select “Internet Options.”
- Go to the “Advanced” tab.
- Scroll down to the “Security” section and check if “Use TLS 1.0” is checked and if “Use TLS 1.1” and “Use TLS 1.2” are unchecked.
- Click “Apply” and then “OK.”
- Restart your computer and try to update again.
Eliminate Conflicts with Other Applications
Other applications, particularly antivirus and firewall settings, can interfere with QuickBooks updates. Temporarily turn off these programs to check if they are causing the issue.
- Right-click on the antivirus icon in the system tray.
- Select “Disable” or a similar option.
- Specify the duration for which you want the antivirus to remain disabled.
- Try updating QuickBooks again.
Note: Be sure to re-enable your antivirus software after testing to keep your system protected.
Restart Windows in Selective Startup
Performing a selective startup (or clean boot) can help identify if background applications are the cause of the error.
- Press Win + R to open the Run window.
- Type msconfig and press Enter.
- In the System Configuration Utility, select “Selective Startup.”
- Uncheck “Load Startup Items.”
- Click “Apply,” then “OK,” and restart your computer.
- Once restarted, try updating QuickBooks again.
Reinstall QuickBooks
If none of the above steps work, reinstalling QuickBooks can ensure that all components are correctly installed and configured.
- Uninstall QuickBooks from the Control Panel.
- Download the latest version from the QuickBooks website.
- Install QuickBooks and make sure to run the setup as administrator.
Conclusion
QuickBooks Error code 15215 can disrupt your workflow, but it’s generally resolvable with the steps outlined above. Regularly updating QuickBooks and keeping a check on background applications can prevent this and other errors. If the problem persists, contacting QuickBooks Support or a professional IT consultant is advisable to prevent further complications.
