What is QuickBooks Error 185?
QuickBooks Error 185 indicates that your financial institution is requiring more information than what was provided. This error often appears when your bank needs additional security checks to verify your identity. It’s common with multi-factor authentication (MFA) accounts where more than just a password is required for access.
Common Causes of Error 185
- Multiple Devices: If you access your bank account from various devices, the bank may flag this as suspicious.
- Security Questions: Failure to answer security questions correctly during a QuickBooks transaction can trigger this error.
- Outdated Information: Old or outdated information in QuickBooks that doesn’t match with what the bank has can also cause issues.
Simple Steps to Fix QuickBooks Error 185
Step 1: Verify Your Identity
- Log into your Bank Account: Visit your bank’s website and log in to confirm that no additional security information is needed. Answer any security questions or SMS challenges that appear.
Step 2: Update QuickBooks
- Run an Update: Ensure that QuickBooks is up to date. Go to Help > Update QuickBooks Desktop, and click on Update Now.
Step 3: Re-establish Bank Connection
- Disconnect and Reconnect Your Bank Account: Sometimes, disconnecting and then reconnecting your bank account in QuickBooks can resolve the issue. Navigate to the Banking tab, find the account with the error, and use the disconnect option. Then, add it back again.
Step 4: Use the QuickBooks File Doctor
- Download and Run QuickBooks File Doctor: This tool can help fix common network and file-related issues. Download it from the Intuit website and run it to check for problems.
Step 5: Contact Your Bank
- Customer Support: If the problem persists, contact your bank to ensure there are no issues with your account that could be causing the error.
Conclusion
QuickBooks Error 185 can be frustrating, but it is usually resolved by verifying your identity and ensuring your QuickBooks software is up to date. Regularly updating your banking information in QuickBooks and responding to any additional security requirements from your bank will help you avoid this error in the future.
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