Step By Step Guide | How To Fix QuickBooks Error 15270

QuickBooks Error 15270 is a common issue that users might encounter when updating payroll or attempting to download a payroll update. This error typically indicates that a payroll update was not completed successfully, often due to issues with Internet connectivity, user account settings, or conflicts with other software. It is crucial to address and resolve this error promptly to ensure that your payroll data remains accurate and up-to-date. Here, we will explore detailed solutions to help you fix QuickBooks Error 15270 effectively.

Understanding QuickBooks Error 15270

Error 15270 in QuickBooks is generally triggered during a payroll update process when QuickBooks fails to download an update file completely. The error message typically reads: “Error 15270: The payroll update was not completed successfully. The Update is missing a file.” This can happen due to several factors:

  • Internet connectivity issues that prevent the download of the updated files.
  • Improper QuickBooks installation or corrupted QuickBooks components.
  • Incorrect service key, EIN, or employer details within QuickBooks.
  • Interference from antivirus software or firewall settings that block QuickBooks operations.
  • Outdated software components, including QuickBooks itself or its integrated applications.

Steps to Fix QuickBooks Error 15270

Step 1: Restart QuickBooks

Restarting QuickBooks can often resolve temporary issues that might cause Error 15270:

  1. Close QuickBooks: Ensure that QuickBooks is completely closed, including any background processes it might be running.
  2. Reopen QuickBooks: Restart QuickBooks and log in to your account.

Step 2: Verify Internet Connectivity

Ensure your computer has a stable and fast Internet connection, as interruptions can prevent payroll updates from downloading fully:

  1. Test Your Connection: Open a browser and try accessing other websites to check the stability of your Internet connection.
  2. Troubleshoot Connection Issues: If there are issues, you may need to restart your modem or router or contact your Internet service provider for assistance.
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Step 3: Run QuickBooks as an Administrator

Running QuickBooks with administrator privileges ensures that it has the necessary permissions to download and install updates:

  1. Close QuickBooks: If it is open, make sure to close it completely.
  2. Run as Administrator: Right-click on the QuickBooks desktop icon and select “Run as Administrator.”
  3. Attempt the Update Again: Try to download the payroll update once more.

Step 4: Update QuickBooks

Make sure that your QuickBooks is up to date, as updates often include bug fixes and improvements that might resolve your issue:

  1. Check for Updates: Go to the Help menu in QuickBooks and select “Update QuickBooks Desktop.”
  2. Install Updates: Follow the prompts to download and install any available updates.
  3. Restart QuickBooks: After updating, restart QuickBooks to ensure all updates are applied correctly.

Step 5: Reset Updates

Sometimes, resetting the update components can help clear any errors that occurred during the initial download:

  1. Open the Update QuickBooks Window: Go to the Help menu and select “Update QuickBooks Desktop.”
  2. Reset Update Checkbox: In the update window, click on the “Options” tab, check the “Reset Update” box, and then click “Get Updates.”
  3. Download Updates: QuickBooks will clear all previous update downloads and start fresh.

Step 6: Configure Antivirus and Firewall Settings

Antivirus software or firewall settings can sometimes block QuickBooks from accessing the Internet, which is necessary for updating:

  1. Check Antivirus Settings: Ensure that your antivirus allows QuickBooks to connect to the Internet.
  2. Configure Firewall: Set up your firewall to allow exceptions for QuickBooks and its associated processes.
  3. Temporarily Disable Security Software: As a test, try temporarily turning off your antivirus or firewall to see if this resolves the issue. Remember to enable it again after testing.
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Step 7: Verify Service Key and Employer Information

Incorrect service key or employer details can cause issues with payroll updates:

  1. Verify Service Key: Ensure that the service key you are using in QuickBooks is correct. You can find this in your Intuit account.
  2. Check Employer Information: Verify that the employer information, including EIN and other details, is correct in QuickBooks.

Step 8: Use the QuickBooks Install Diagnostic Tool

If the problem persists, using the QuickBooks Install Diagnostic Tool can help identify and fix issues with Microsoft components used by QuickBooks:

  1. Download and Run the Tool: Download the QuickBooks Tool Hub and select the “Installation Issues” tab to run the Install Diagnostic Tool.
  2. Follow the Prompts: Let the tool diagnose and fix issues related to Microsoft .NET Framework, C++, and MSXML.

Step 9: Contact QuickBooks Support

If none of the above steps work, contacting QuickBooks support may be necessary. They can provide further diagnostics and potentially resolve the issue from their end:

  1. Prepare Detailed Information: Have details about your QuickBooks version, the error messages, and the steps you’ve tried and are ready to share with the support team.
  2. Contact Support: Use the contact options provided on the QuickBooks website or within your QuickBooks software.


Resolving QuickBooks Error 15270 involves a combination of ensuring good Internet connectivity, updating software components, configuring security settings, and verifying user and software information. By systematically following these steps, you can overcome this error and ensure your payroll updates are successful, maintaining the integrity and continuity of your business’s financial operations. Regular maintenance and proactive updates are key to preventing such issues in the future.

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